Terms and Conditions
Welcome to Retro Arcade Spare's Terms and Conditions. By using this website (www.retroarcadespares.co.uk) or placing an order, you agree to these terms. If you do not agree, please refrain from using the site.
1. Introduction
1.1 Most areas of this website can be accessed without registration.
1.2 We may revise these terms at any time by updating this page. Continued use of the website indicates your acceptance of the new terms.
2. Ordering
2.1 Orders are placed via our online checkout process, and an order acknowledgement is sent detailing the products ordered.
2.2 Acceptance of an order occurs upon dispatch, at which point a contract is formed unless we notify you otherwise.
2.3 We may refuse an order if:
(a) Goods are unavailable.
(b) Payment cannot be authorised.
(c) There are pricing or product description errors.
(d) Eligibility criteria are not met.
2.4 All equipment is sold as refurbished unless otherwise specified.
3. Pricing
3.1 Delivery charges are confirmed during checkout.
3.2 Installation costs are separate and quoted upon request.
3.3 Prices are subject to change without notice.
3.4 Ownership transfers upon full payment.
3.5 We reserve the right to reclaim costs for any payment issues.
4. Cancellation and Returns
4.1 Orders can be cancelled by emailing contact@retroarcadespares.co.uk before dispatch or by returning goods per clause 4.2.
4.2 Goods can be returned within 7 days of receipt for a refund or exchange. Return shipping costs are the customer's responsibility. Goods must be unused and in original packaging with a GRN note.
4.3 Refunds or exchanges are processed within 30 days of satisfactory returns, minus a restocking fee of up to 30%.
4.4 The right to cancel does not apply to:
(a) Special orders.
(b) Personalised or bespoke items.
(c) Business contracts.
(d) Equipment hire.
5. License
5.1 You may print or download extracts for personal use, provided no modifications are made, and our copyright notices remain.
5.2 All intellectual property rights on this website are owned by us or our licencors.
5.3 No part of this website may be reproduced without permission.
5.4 All rights not expressly granted are reserved.
6. Service Access
6.1 We aim for 24/7 availability but are not liable for any downtime.
6.2 Access may be suspended without notice for maintenance or other reasons beyond our control.
7. Visitor Conduct
7.1 Any material you transmit or post will be non-confidential and non-proprietary.
7.2 You are prohibited from posting harmful or unlawful content.
7.3 Misuse of the website, including hacking, is prohibited.
7.4 We will cooperate with authorities regarding any breach of these terms.
8. Links
8.1 Links to third-party websites are for convenience. We are not responsible for their content or availability.
8.2 You may link to our homepage under certain conditions, but we reserve the right to revoke this permission.
8.3 You must indemnify us for any loss or damage from breaching these terms.
9. Registration
9.1 You must be over eighteen to register.
9.2 Registration is for a single user only. You must keep your password secure.
9.3 We may suspend or cancel registration at our discretion.
10. Disclaimer
10.1 While we strive for accuracy, we do not warrant the completeness or accuracy of the website’s content.
10.2 The website and its content are provided "as is" without warranties of any kind.
11. Liability
11.1 We exclude liability for any loss or damage from using this website, to the extent permitted by law.
11.2 Nothing in these terms limits our liability for death or personal injury caused by negligence or fraud.
11.3 You assume all costs for any necessary servicing or repairs resulting from using this website.
11.4 You agree to indemnify us against any claims or damages arising from your use of the website.
12. Delivery and Collection
12.1 Delivery dates are estimates and may vary. We are not responsible for any costs incurred due to delays.
12.2 Collected machines must be picked up within 10 days of notification. After this, storage fees may apply. We are not responsible for machines delivered by third parties.
13. Warranties
13.1 New machines for domestic use: 12 months parts and labour.
Refurbished machines for domestic use: 3 months parts and labour.
New machines for commercial use: 6 months parts and labour.
Refurbished machines for commercial use: 3 months parts and labour.
13.2 Unauthorised repairs void the warranty.
13.3 On-site support requires an upgraded warranty.
14. Governing Law
14.1 These terms are governed by English law. Disputes are subject to English courts.
14.2 It is prohibited to access the website from territories where its content is illegal.
15. Miscellaneous
15.1 Rights under these terms cannot be transferred.
15.2 If a term is invalid, the remaining terms remain in effect.
15.3 Only parties to these terms can enforce them under the Contracts (Rights of Third Parties) Act 1999.
16. Act of God
16.1 We are not liable for failure to perform due to circumstances beyond our control.