Warranty Information
At Retro Arcade Spares, we are committed to providing our customers with quality products and exceptional service. To ensure your satisfaction, we offer different types of warranties based on the condition of the products. Below, you'll find detailed information on the warranties we provide.
1. New Products Warranty
Coverage Period: 12 Months from the Date of Purchase
What’s Covered:
- Manufacturing defects
- Faulty materials or workmanship
- Malfunctions under normal use conditions
What’s Not Covered:
- Accidental damage
- Wear and tear
- Unauthorised modifications or repairs
How to Claim: To make a claim under the New Products Warranty, please contact our customer service team with your proof of purchase and a description of the issue.
2. Used Fully Working Products Warranty
Coverage Period: 3 Months from the Date of Purchase
Type: Back to Base Warranty
What’s Covered:
- Manufacturing defects
- Faulty materials or workmanship
- Malfunctions under normal use conditions
What’s Not Covered:
- Accidental damage
- Wear and tear
- Unauthorised modifications or repairs
How to Claim: For claims under the Used Fully Working Products Warranty, return the product to our service centre. Please contact our customer service team for return instructions, and ensure you have your proof of purchase and a description of the issue.
3. Used Non-Working Products Warranty
Coverage Period: No Warranty
Note: These products are sold as non-working and do not come with any warranty. They are intended for parts or repair purposes only.
How to Contact Us
If you have any questions about our warranties or need assistance with a warranty claim, please contact our customer service team:
Email: contact@retroarcadespares.co.uk
We hope this detailed breakdown helps you understand the various warranty options available. Thank you for choosing Retro Arcade Spares!